1. Introduction
Welcome to Home Exchange (homeexchange.co.nz). Home Exchange is a service operated in New Zealand, designed to connect homeowners who are considering downsizing with carefully curated new home developments. We provide a guided, no-pressure process that begins with our online readiness quiz and continues through to personalised matching and professional consultation.By accessing or using the Home Exchange website, completing our quiz, submitting your details, or engaging with our team, you agree to be bound by these Terms and Conditions and our Privacy Policy set out below. Please read these carefully before proceeding.If you have any questions, you are welcome to contact us directly at hello@homeexchange.co.nz.
2. Definitions
In these Terms, the following definitions apply:"Home Exchange", "we", "us", or "our" refers to the Home Exchange platform and its operators."You" or "user" refers to any individual who accesses, browses, completes the quiz, or otherwise engages with the Home Exchange platform."Platform" refers to the Home Exchange website, quiz, and associated digital tools and communications."Quiz" refers to the online readiness assessment tool provided on the platform to help users evaluate their readiness to consider a home exchange."Personal Information" has the meaning given in the Privacy Act 2020 (New Zealand)."Matched Development" refers to any new home development presented to a user based on their quiz responses and stated preferences.
3. Use of the Platform
3.1 Eligibility
The Home Exchange platform is intended for use by New Zealand residents aged 18 years and over who are considering their housing options. By using this platform, you confirm that you meet this eligibility criteria.
3.2 Permitted UseYou may use the platform for personal, non-commercial purposes to explore your housing options. You agree not to:Use the platform in any way that is unlawful, harmful, or fraudulent;Submit false, misleading, or inaccurate information through the quiz or any contact form;Attempt to gain unauthorised access to any part of the platform or its associated systems;Use automated tools, bots, or scrapers to extract data or interact with the platform;Reproduce, redistribute, or commercially exploit any content from the platform without our prior written consent.
3.3 Accuracy of InformationWe take care to ensure the information on the platform is accurate and current. However, property developments, availability, pricing, and timelines are subject to change. Nothing on this platform constitutes a binding offer or guarantee of availability. All development details should be confirmed directly with our team prior to any decision-making.
4. The Readiness Quiz
The Home Exchange quiz is designed to give you a simple, honest picture of where you are in your downsizing journey. It is not a financial assessment, a valuation tool, or a commitment of any kind. Completing the quiz does not create any contractual obligation on your part or ours.Your quiz responses are used solely to:Generate a personalised readiness score for your own reference;Allow our team to have a more informed, relevant first conversation with you;Match you with developments that are more likely to suit your situation and preferences.You are under no obligation to proceed further after completing the quiz, and we will not apply any pressure to do so. Our process is designed to move at your pace.
5. Privacy Policy
Your privacy is important to us. We are committed to handling your personal information responsibly, transparently, and in compliance with the Privacy Act 2020 (New Zealand) and any other applicable legislation.
5.1 What Information We Collect
We may collect the following types of personal information when you interact with the platform:Contact details: name, email address, and phone number (where provided);Quiz responses: your answers to questions about your current home, preferred location, timeline, and lifestyle preferences;Readiness score: the result generated from your quiz responses;Communication records: notes from any calls, emails, or meetings with our team;Technical data: IP address, browser type, device type, and usage analytics (collected automatically via cookies and similar technologies).
5.2 How We Use Your Information
We use your personal information to:Provide and improve the Home Exchange service;Generate your readiness score and communicate it to you;Match you with developments that may be relevant to your situation;Follow up with you regarding your enquiry if you have consented to contact;Communicate updates about the platform, new developments, or relevant market information, where you have opted in;Meet our legal and compliance obligations;Analyse platform usage patterns to improve user experience (using anonymised or aggregated data only).
5.3 What We Will Never Do With Your Information
We want to be clear about our commitments:We will never sell, rent, or trade your personal information to third parties for commercial gain.We will never share your information with real estate agents, brokers, or third-party marketers without your explicit prior consent.We will never use your data for purposes that are inconsistent with what you were told at the time of collection.We will never contact you by channels or for purposes you have not consented to.
5.4 Who We May Share Your Information With
In limited circumstances, we may share your information with:Service providers who support the operation of our platform (such as website hosting, email delivery, and CRM software providers). These parties are bound by confidentiality obligations and may only use your data to provide services to us;Development partners: where you have expressed interest in a specific development, we may share your name and contact details with the relevant Rosefern Homes representative to facilitate a consultation. You will be made aware of this before it occurs;Legal or regulatory bodies, where required by law.
5.5 Data Storage and Security
Your personal information is stored securely on New Zealand-based or reputable international cloud infrastructure. We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.We retain your personal information for as long as necessary to provide the services you have requested, or as required by law. When data is no longer required, it is securely deleted or anonymised.
5.6 Your Rights
Under the Privacy Act 2020, you have the right to:Access the personal information we hold about you;Request correction of any information that is inaccurate or out of date;Withdraw your consent to receive marketing communications at any time;Request that your data be deleted, subject to our legal retention obligations.To exercise any of these rights, please contact us at privacy@homeexchange.co.nz. We will respond to all requests within 20 working days, in accordance with the Privacy Act 2020.
5.7 Cookies and Tracking
Our platform uses cookies and similar tracking technologies to improve your browsing experience and understand how users interact with the site. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform.We use anonymised analytics data to understand platform usage. This data does not identify you personally and is used solely to improve the platform.
6. Communications and Marketing
By completing the quiz and submitting your contact details, you consent to being contacted by our team to discuss your results and explore whether Home Exchange may be suitable for you. This initial follow-up is part of the service you have requested.If you wish to receive ongoing updates about new developments, market insights, or Home Exchange news, we will ask for your explicit consent separately. You may unsubscribe from any marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
7. Intellectual Property
All content on the Home Exchange platform, including but not limited to text, graphics, logos, icons, design elements, and software, is the property of Home Exchange or its content licensors and is protected by New Zealand and international intellectual property laws.You may view and print content from the platform for your personal, non-commercial use only. Nothing in these Terms grants you any licence or right to use any intellectual property without our prior written permission.
8. Disclaimers and Limitations of Liability
The Home Exchange platform is provided on an "as is" basis. While we take care to ensure the accuracy and quality of the information provided, we make no warranties or representations regarding the completeness, accuracy, or suitability of any content for any particular purpose.Home Exchange is not a licensed real estate agent, financial adviser, or legal adviser. Nothing on this platform constitutes financial, legal, or investment advice. You should obtain independent professional advice before making any property-related decisions.To the fullest extent permitted by law, Home Exchange shall not be liable for any direct, indirect, incidental, or consequential loss or damage arising from your use of or reliance on the platform or any information contained within it.
9. Third Party Websites and Services
The platform may contain links to third party websites or services. We are not responsible for the content, privacy practices, or accuracy of any third party site. The inclusion of a link does not constitute an endorsement. We encourage you to review the terms and privacy policies of any third party site you visit.
10. Changes to These Terms
We may update these Terms and Conditions and Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations. The current version and effective date will always be displayed at the top of this document.If changes are material, we will notify registered users by email. Continued use of the platform following notification of changes constitutes your acceptance of the updated Terms.
11. Governing Law
These Terms and Conditions and Privacy Policy are governed by the laws of New Zealand. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.
12. Contact Us
If you have any questions, concerns, or requests relating to these Terms or our privacy practices, please contact us:
Email: hello@homeexchange.co.nz
Privacy enquiries: hello@homeexchange.co.nz
Website: homeexchange.co.nz
We are committed to resolving any concerns promptly and transparently.
If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.
